0800-ESPANOL (0800 3772665)

Terms & Conditions

for all Speak Spanish Courses
  1. Students wishing to enrol in a Speak Spanish group course, private lessons or on-line course must fill out the enrolment form on our website, once we receive your enrolment form, we will send you the invoice for the course. Payment must be made within a week of receiving the invoice to secure your place in the course. Students must pay full course fees before the course commences – Speak Spanish may agree to a payment plan but this arrangement should be done before your course starts. If there is no written arrangement full fees are expected before the course starts.
  2. Private lessons can be rescheduled if the student contacts us 24 hours before the lesson is due to start; otherwise the student will be charged the full amount for the lesson. Concession private lessons (10 hours of group or individual classes) are to be used within 4 months of the invoice being issued.
  3. If a student wishes to change level, the student has 7 days to advise Speak Spanish of the change. It must be done by email – this is subject to availability in other courses and our assessment. No changes can be made after this time.
  4. Under no circumstances we can give an extension of the course.
  5. Speak Spanish is not responsible nor liable for any technical difficulties you may experience with the online courses which restrict your ability to complete the course.
  6. Students should consider their personal commitments and circumstances before enrolment as we regret that fees are not refundable under any circumstances once a course has started.
  7. No partial refunds can be granted for a course not completed.
  8. Speak Spanish does not charge per class on group classes, if you enrol after a course has started you are required to pay full fees. Speak Spanish may offer extra tuition if teachers are available to help you catch up to the group. This will only be offered to new students.
  9. Once a student attends a class in a course, they are considered to be enroled, and therefore will be invoiced for the full amount of the course.
    Students who enrol but don’t pay their fees or show to the first day of the course are considered enrolled in the course and hence payment is required.
  10. Depending on personal situations, Speak Spanish may consider to offer you extra tuition if you have stated – you will not be able to attend all the classes in the term. This will depend on: teacher availability, student progress and history at our institute.
  11. Cancellations must be made by email, at least 5 working days before the beginning of a course. All cancellations are subject to a $50 administrative fee.
  12. Missed classes cannot be transferred to another term.
  13. In the event we cannot fill the minimum student quota for the course, fees will be refunded within 7 days of cancellation.
  14. Course fees do not include the cost of the student book. All adult courses require a student book.
  15. Unpaid invoices will be sent to Credit Recoveries Limited 2 months after issued. Extra administration expenses ($20) will be changed once Credit Recoveries Limited is responsible for the invoice and their T & C apply.
  16. In terms of the Privacy Act, information is collected as part of the essential information the institute holds on the student. The records made from this information may be viewed on request. The school may transfer this information to other educational authorities. Speak Spanish may take photographs and create videos of students during their time at the school. These photographs and videos remain the property of Speak Spanish and may be used for marketing purposes.
  17. Vouchers are non refundable.
  18. Enroling implies acceptance, on the part of the student, of all the terms and conditions set out above.