0800-ESPANOL (0800 3772665)


Frequently Ask Questions

Can I get a refund if I can’t make it to the classes?

No, sorry. We don’t offer refunds. Please plan your commitment carefully before enrolling. We are not responsible for any changes after the class starts. If you want to cancel your enrolment after you have enrolled and paid, you will have to pay the registration fee which we are waving at the moment. This is $50 so you’ll receive the refund minus the registration fee. This apply to all courses, workshops, private classes, in-company, holiday programs, children/ family classes and lunchtime/afterschool classes.

Can I change levels if I realised the class is too easy for me?

Yes, you can. Your teacher and the Head Teacher must know about your willingness and agree with you. They will guide you to make the right choice. Sometimes it could be a mistake to change levels before it’s time to do so. You may feel your level is better than the rest of the class but in fact it is only one area which is better: you may require to learn more grammar before jumping into the next level for example.

What are your Terms & Conditions?

Please read our Terms & Conditions page.

What kind of discounts do you offer?

No registration fee in 2015;
10% discount on Speak Spanish registered students when enrolling in any course, workshop, conversation, private & online class in 2015;
10% discount on the second student enrolled, i.e. husband and wife enrolling together, the second enrolment has a 10% discount;
10% discount on children for siblings – only applies to Children + parents & School age children courses in 69 Worcester Boulevard.

How can I pay for my course?

By cash, cheque or bank deposit to our school bank account before the course commences. Fees must be paid in full before the course starts.

What are your bank account details?

Bank: Kiwibank
Account #: 38-9009-0306277-01
Account name: M L D’Amico

How many students in each class?

Classes are able to held up to 12 students but generally courses are between 6-10 students

Can I enrol in a conversation class only?

No, conversation classes are only for register students. If you wish to enrol in these pop-in classes you will have to previously enrol in a course or workshop. Conversation for Beginners & Conversation for Intermediate are $25. These are options to increase your Spanish practise and exposure during the week.

If I am going to Spain or South America should I learn Spanish with a native teacher from that country specifically?

Spanish is a language spoken in 22 counties. Like English, someone from Argentina is perfectly able to communicate with someone from Spain and the other way round. Spanish has some regional differences, the same as English in different areas but it is basically the same. You will pick up a specific accent or modisms later rather than at the start; the differences are not noticeable or relevant when you have a beginner/ pre-intermediate level. We teach “standard Spanish” which will be useful wherever you will go.

I want to be able to speak fluently, how long does it take?

Learning any language takes time and practice, we can’t tell you a time frame as it will depend on the courses you take, the time you practice between classes, your exposure to the language and your own personal development. It is not true students learn quickly because they are younger or know other languages. In our experience, students who succeed are those who persevere, keep going and try to speak the language (even if it means you’ll make mistakes).

What’s the benefit of taking group or private classes?

Private or online one-to-one classes: the class goes at your own pace. This is particularly advantageous if you are a dedicated student who would improve faster being in a class suited to your own needs – you may need to improve your Spanish to work abroad; your teacher will prepare a class to address your particular needs. You may not be available every week for group classes, we have students who travel for work and find private classes more suitable to their busy lifestyle. Online classes could be arranged during your lunch break and run for at least 45 minutes.

Why is the course book in Spanish only?

Our approach to learning the target language is based on the immersion philosophy, which involves learning to converse and communicate in a natural setting. You will practice and use the target language as it would occur in real life. When you travel, you will find immersed in Spanish; one word in English may be two or more words in Spanish…. this is why we encourage students not to depend on what a literal translation could be as it may not have any sense in the other language, phrases you will usually use could have a different equivalent in Spanish.

We know it’s hard at the beginning to get around the book, its exercises titles, etc but you will be pleased you did it from the start, it will pay off. Immersing yourself from the beginning, at the end of the day, that is what is going to happen when you speak to native speakers.

What do I need to do between classes?

If you want to improve fast, there is no way around it… you have to have more exposure to the language. This means… do your homework, watch our recommended videos (on our FB page or Support material for adults), come to our Conversation for Beginners or Conversation for Intermediate, workshops, take private/ online classes or speak Spanish with friends.

Everybody has different availability and all learn in different ways. If you are coming to an adult course, it will be your responsibility to do the work between classes. We estimate you will need 30 minutes per week on top of your class. If you do more, you will improve faster, no doubt!

Why is it important to participate in events offered such as the Tapas Night?

You will practice and use the target language as it would occur in real life. Get ready for your trip and practise in a natural, relaxed environment. You are also welcome to come and listen, there is no need to speak if you feel intimidated or not that confident… we understand! In any case, this is a valuable experience and we like you to come and enjoy it. We always have positive feedback.

Can I get a certificate when I finish my course? Do you offer any official qualifications?

We can issue a letter from our Institute specifying the hours you have done in the school and your current level with a full description of what you are able to do. If you require a certificate to study in a Spanish speaking country, you will have to sit the official DELE exam for your level. We are adding preparation courses for this exam, please enquire.

Do I really need the book for the courses?

Yes, you do. You must have the book to work in the courses: Beginners, Pre-Intermediate & Intermediate. We will provide a booklet for the Conversational classes and Workshops.

Where can I find your support material?

In the News section on this website, in our Facebook page, Twitter, You Tube and Pinterest accounts.

My child speaks 2 languages already, can he/she learn Spanish too?

Children are able to learn several languages at the same time and easily than an adult. As a parent you will know what your child likes and dislikes: this is the key point. They have to enjoy what they learn to acquire contents naturally and develop an interest. With your guidance and ours your child will understand the importance and the value of learning a second language. Children find it difficult to understand concepts like “Spanish is spoken in 22 countries”, “it’ll be good to know another language”… try talking about other more tangible benefits for them… “it’s fun to play ‘something’ in Spanish – we don’t get to play that in kindy”… “we can now write a letter to Santa in Spanish! He understands all languages”.

I am a native Spanish speaker but my child does not speak Spanish, I know he/she understands, will he benefit from the lessons?

Yes, they will. He/she will find their way naturally using the language in fun, engaging environments so he/she will see other uses and eventually will start to speak for themselves. When something like this happens, we need to find a way to attract their attention and give it a meaning. It’ll be great to follow up the activities they do in class asking questions like… What did you like doing in the class today? Did you learn something you didn’t know?

We have 2 children, what family class is suitable for all 3 of us?

Children + parents are suitable courses for families. It will depend on your children age, whether or not they would be able to attend together. We try to help families to come together but we need to find a suitable class for both your children developments; if we don’t take this important point into account, we will risk one child being bored in class and the other having fun. It is a must children develop a love and interest for the language more than the language itself; we can only achieve that when we provide a suitable age environment.

Can you teach Spanish in my childs school?

Yes, we can. To start in any school, we need at least a group of 6 students. We are happy to offer a presentation in your children’s school; we are also able to provide feedback on other groups and schools: parents and principals’ feedback.

Do you know of any Spanish speaking playgroup to go to?

No, we don’t at the moment. We are working on a project to offer to everybody (not only children of native speakers). Please send us your interest if you would like to support this initiative – it’ll make it easier!

Is it better to learn from natives speakers?

It depends. You will find great teachers who are not native speakers but have a native speaker level. In our opinion, a great teacher is someone with subject and methodology knowledge who will guide you, help you and challenge you. In most cases this comes from an academic background in teaching. A great teacher is more than only a native speaker.

When can I join the Conversation for Intermediate class?

When you are in a Pre-Intermediate 2/conversation class or above. This is a conversation class in Spanish. You have to be able to keep a conversation in Spanish, this does not mean you must understand everything but you have to be able to understand the gist of the conversation or be able to ask for help to continue with the exchange… all in Spanish!